Terms of Service

1. Eligibility

You must be at least 16 (EEA/UK) or 13 (United States), or the age of majority where you live, and able to form a binding contract. You must be at least 18, or have the consent of a parent or guardian, to buy credits. By using the Service you confirm you meet these requirements.

2. The Service: a tool that acts on your instructions

LootCollect is a cloud scheduler that transmits recurring web requests to the target endpoints you configure, on a schedule you set. We provide the automation only; we do not operate the destination websites and cannot guarantee that any request will be accepted, processed, counted or rewarded by them.

You direct the Service; the Service does not act on its own. When you create or enable a schedule, you instruct and authorize the Service to transmit, on your behalf and at your direction, the requests and submissions you have defined. You are the originator and author of those requests, and the Service is only a neutral technical means of transmitting them. Any request or submission made through the Service is your own act, made by you, and you are solely responsible for it. We do not review, approve, monitor or endorse the targets you configure or whether sending requests to them is permitted.

3. Your account

You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account, including every schedule, target, request and purchase made with it. Notify us promptly of any unauthorized use. Credits used or bought through your account before you notify us are your responsibility.

4. Credits

• What credits are. Credits are a prepaid, limited, revocable license to use the Service. One credit is used for each successful run. They are not money, electronic money, a deposit, a stored-value product or a financial instrument, they have no cash value, they earn no interest, and they cannot be exchanged for money except where our Refund Policy or the law says otherwise.
• When a credit is used. A run counts as successful when our systems complete it and receive a success result. Whether the target website then accepts, counts, rewards or keeps the result is outside our control and does not change the charge. Failed and in-progress runs never use credits.
• Personal and non-transferable. Credits belong to the account that bought or received them. They cannot be sold, transferred, pooled or moved between accounts.
• Free credits. Credits we give away (for example signup, referral or daily rewards) are promotional, have no value and are never refundable. We may change or end any promotion, and remove free credits obtained through abuse, multiple accounts or automation of our own sign-up or reward flows.
• Corrections. If credits are added to your account by mistake (for example a technical error or a payment that is later reversed), we may remove them.
• Inactivity. Credits do not expire while you use your account. If your account has no sign-in and no activity for 24 consecutive months, we may remove its remaining credits after giving you at least 30 days’ notice by email. Signing in during that period keeps them.

5. Buying credits

• Prices. Prices are set in euros and shown before you pay. Where VAT applies, it is included in the price shown. Amounts shown in other currencies are estimates only; your bank or card issuer decides the final conversion and may charge its own fees, which are your responsibility.
• Payment. Payments are processed by Stripe, our payment provider. We do not receive or store your full card or bank details. By paying, you confirm you are authorized to use the payment method.
• Contract and delivery. Your purchase is complete when the payment succeeds. Credits are added to your account immediately after that, and we email you a confirmation with your invoice. If credits do not appear within 24 hours, contact us.
• Business purchases. If you buy as a business, you can add your company name and VAT ID at checkout and they will appear on your invoice. You are responsible for the accuracy of those details, and invoices cannot be changed after they are issued.
• Refusing or cancelling orders. We may refuse or cancel an order, for example in case of suspected fraud, misuse of a payment method or an obvious pricing error. If we cancel an order you have paid for, we refund that payment.
• Price changes. We may change prices at any time. Changes never affect credits you have already bought.

6. Immediate delivery and your right of withdrawal

Credits are digital content supplied immediately after payment. If you are a consumer in the EEA or UK, you would normally have 14 days to withdraw from an online purchase. When you buy credits, you expressly ask us to deliver them immediately and you acknowledge that you lose your right of withdrawal once they are delivered. You confirm this by ticking the box at checkout, and we confirm it in your purchase confirmation email. Because credits are delivered as soon as the payment succeeds, the right of withdrawal does not apply to completed purchases.

7. Refunds and payment disputes

All sales are final. Refunds are only given in the situations described in our Refund Policy or where the law requires it.

If you think a charge is wrong, contact us first at [email protected]; we will look into it promptly. If you open a chargeback or payment dispute for a purchase you authorized and that was delivered, we may suspend your account and your ability to buy credits, remove the credits from the disputed purchase (and, if those were already used, an equal number of other credits), and share relevant information with our payment provider, such as your acceptance of these Terms at checkout, your purchase confirmation and your account’s usage.

8. Your responsibilities, authorizations and representations

You are solely responsible for what you configure and for every request the Service sends on your instructions. Each time a request is transmitted on your behalf, you represent and warrant that:

• you own, operate, or are authorized by the relevant owner of each target to send the requests and submissions you configure to it;
• you are authorized to use every username, identifier, email address, account, credential or other data you provide;
• your configuration and the resulting requests comply with all applicable laws and with the terms of service, rules, rate limits and policies of each target website or service;
• you have independently determined that automated, scheduled or proxied requests are permitted for each target and in your jurisdiction, and you accept responsibility for that determination;
• the content you submit is accurate and is not misleading, fraudulent, infringing or otherwise unlawful.

You, not LootCollect, are responsible for deciding whether, where and how often to send requests, and for the consequences of doing so. We do not provide legal advice and make no representation that any particular use is permitted by any target or by law.

9. Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent or abusive purpose;
• Use the Service in a way that violates the terms, rules or rate limits of any third-party website or service you target;
• Target endpoints, listings, servers or accounts you do not own or are not authorized to use, or impersonate others;
• Interfere with, overload, reverse engineer, or attempt to gain unauthorized access to the Service or its infrastructure, or to any target;
• Resell or provide the Service or credits to third parties without our written permission;
• Create multiple accounts to abuse promotions, rewards or free usage;
• Buy credits with a payment method you are not authorized to use, or misuse refunds or payment disputes.

10. Third-party websites and assumption of risk

The destination websites and services you target are operated by others and have their own terms. You are solely responsible for ensuring your use of the Service complies with those websites’ rules. They may change their rules, reject automated requests, or penalize accounts. We are not responsible for their actions, availability or decisions.

You acknowledge and accept that some target websites or services restrict or prohibit automated, scripted or proxied requests, and may attempt to detect them. You decide, at your own discretion and risk, whether to use the Service against any target. You assume all risk and all consequences of that decision, including the rejection, removal or non-acceptance of requests; rate-limiting; IP, account or device blocks; the suspension, restriction or penalization of your accounts or access at the target; and any other action taken by a target operator or third party. We are not liable for any of these outcomes, and none of them entitles you to a refund or to credits back.

11. Intellectual property

The Service, including its software, design and branding, is owned by us or our licensors and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. You retain ownership of the content you submit.

12. Availability and changes to the Service

We may change, add or remove features, run maintenance, and limit usage to protect the Service, at any time. We do not promise that the Service, or any particular target, will always be available or supported. If we decide to shut down the Service permanently, we will give you at least 30 days’ notice so you can use your remaining credits, and we will refund unused purchased credits where the law requires it.

13. Suspension and termination

You may stop using the Service and delete your account at any time. Any credits left in an account you delete are lost and are not refunded, so use them first. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. If we suspend or terminate your account because you breached these Terms (including fraud, abuse or an unjustified payment dispute), the credits in it are forfeited and not refunded, to the extent the law allows. Sections that by their nature should survive termination (for example credits corrections, disclaimers, liability and indemnity) will survive.

14. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that requests will be accepted by third-party sites. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including mandatory consumer-protection rights in the EEA/UK.

15. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill, accounts or opportunities. Our total aggregate liability to you for all claims relating to the Service or these Terms is limited to the amount you paid us in the 12 months before the event that gave rise to the claim. This does not limit liability for intent or gross negligence, or any other liability that cannot be limited by law.

16. Indemnification

You agree to indemnify, defend and hold harmless LootCollect and its operators, owners, employees and contractors from and against any and all claims, demands, investigations, liabilities, damages, losses and costs (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) any request or submission made on your instructions; (c) your breach of these Terms or of your representations in Section 8; or (d) your violation of any law or of the terms, rules or rights of any third party. This expressly includes any claim brought by, or arising from your interaction with, any target website or its operator, any claim that your use infringed a third party’s rights or breached a website’s terms, and any related regulatory action. We may assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate with us.

17. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including outages or changes at hosting, network or payment providers, changes or blocking by target websites, attacks, and government action.

18. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new date and version and, for material changes, take reasonable steps to notify you. Continued use after changes take effect means you accept them. Each purchase is governed by the version you accepted at checkout.

19. Governing law and disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-laws rules, and disputes will be submitted to the competent court in the Netherlands. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring a claim in its courts.

20. General

These Terms, together with the Refund Policy, Privacy Policy and Cookie Policy, are the entire agreement between you and us about the Service. If any part is found invalid or unenforceable, the rest stays in effect and the invalid part is replaced by a valid one that comes as close as possible to its purpose. Not enforcing a provision is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to another entity that takes over the Service. If these Terms are translated, the English version prevails.

21. Contact

Questions about these Terms: [email protected]. Questions about a payment: [email protected].