Refund Policy

The short version

• Credits are delivered the moment your payment succeeds.
• At checkout you ask for immediate delivery and accept that the 14-day right of withdrawal no longer applies once credits are delivered.
• All sales are final. We don’t refund used or unused credits.
• We do fix billing mistakes: duplicate charges, payments where credits never arrived, and charges for the wrong amount.
• Failed runs never cost credits, so you only pay for runs that succeed.

1. Credits are delivered immediately

Credits are digital content. They are added to your account as soon as your payment succeeds, and we email you a confirmation with your invoice.

2. Your right of withdrawal (EEA/UK consumers)

Consumers in the EEA and UK normally have 14 days to withdraw from an online purchase. For digital content that is delivered immediately, that right ends once delivery starts, provided you agreed to this beforehand. When you buy credits, you tick a box confirming that you want the credits delivered right away and that you understand you lose your right of withdrawal once they are. Your purchase confirmation email confirms this.

3. All sales are final

We do not give refunds or exchanges for, among other things:

• unused credits, or a change of mind after purchase;
• credits used on successful runs, whether or not the target website accepted, counted or rewarded them;
• anything a third-party website does, including rejecting requests or restricting or penalizing your accounts there;
• periods where the Service, a feature or a particular target was unavailable or unsupported;
• accounts suspended or terminated for breaching our Terms of Service;
• credits removed after a period of inactivity, as described in our Terms of Service;
• free or promotional credits (signup, referral, daily or other rewards), which are never refundable;
• exchange-rate differences or fees charged by your bank or card issuer.

4. When we do put things right

• Duplicate charge: we refund the extra payment.
• Paid but no credits: if your payment went through but the credits did not arrive within 24 hours, we add them or, if we can’t, refund the payment.
• Wrong amount: if we charged more than the price shown at checkout, we refund the difference.
• Unauthorized payment: if someone used your payment method without permission, contact us right away and we will work with you and our payment provider.
• Where the law requires it: nothing in this policy limits your mandatory consumer rights.

Any other refund is entirely at our discretion, is limited to unused purchased credits, and may be reduced by payment-processing fees that are not returned to us. A discretionary refund does not create an obligation to give one again.

5. Failed runs are already free

A credit is only used when a run succeeds. Failed and in-progress runs never use credits, so there is nothing to refund for them.

6. How to ask

Email [email protected] within 30 days of the charge with your account email, the date and amount of the payment, your invoice number (it’s in your confirmation email) and what went wrong. We aim to reply within 5 business days.

Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank. The credits from a refunded purchase are removed from your balance; if some were already used, we refund only the unused part.

7. Chargebacks and payment disputes

Please contact us before disputing a charge with your bank; we can almost always sort it out faster. If you open a chargeback or dispute for a purchase you authorized and that was delivered, we may suspend your account and your ability to buy credits, remove the credits from that purchase, and give our payment provider evidence such as your acceptance of our terms at checkout, your purchase confirmation and your account’s usage. See section 7 of our Terms of Service.

8. Changes to this policy

We may update this policy. Each purchase is governed by the version you accepted at checkout, which is shown in your confirmation email.